In the Reset password screen, follow the on-screen instructions and tap Save. In the Vault screen, tap the Menu icon, and then tap Settings. Sign in to your Norton Password Manager app using biometric authentication. You will need your vault password during Mobile App setup Install and set up the Password Manager mobile app to give you the option of resetting your vault password. Practice using your vault password and set a good hint to help you remember it If you make a physical copy of your password, make sure that you store it very securely We recommend following these steps for securely managing your vault password:
We are actively exploring alternative product designs to allow a secure vault password reset to be done from your desktop/laptop computer.
There is no widely available, standardized, secure hardware storage that can be used by browser extensions like Password Manager across the multiple browsers we support. Unfortunately, desktop or laptop computers do not have similar features. We make use of this feature, along with biometric authentication, in our Password Manager apps for Android and iOS to reset your vault password. Mobile devices have a specially-designed secure hardware storage known as secure enclave, which is highly resistant to unauthorized access. Why am I not able to reset my vault password from my desktop or laptop computer? To reset the vault password from your mobile device, ensure that the Norton Password Manager app is installed and configured to open vault using biometric authentication. You cannot reset your vault password from your Windows device. Norton Password Manager lets you reset your vault password from your mobile device only. Reset vault password of Norton Password Manager from your mobile device I read on the Norton support website, this article:
I created my vault by using the Norton Identity Safe app.
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